Effective Date: 14^th Sep 2023

At ICUBE ACCESS, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure your data when you use our SAAS-based CRM platform, ZENCRM. By accessing or using ZENCRM, you consent to the practices described in this policy.

1. Information We Collect

1.1. Account Information: When you create an account on ZENCRM, we collect personal information such as your name, email address, company name, and contact details.

1.2. Usage Information: We collect data related to your usage of ZENCRM, including login times, feature usage, IP addresses, browser type, and device information.

1.3. Client Data: ZENCRM allows you to input and manage client information, including names, contact details, project-related data, and communication history. This data is stored securely and is accessible only to authorized users within your organization.

2. How We Use Your Information

2.1. Service Provision: We use your information to provide you with access to ZENCRM's features and functionalities, including project management, HR management, and CRM capabilities.

2.2. Communication: We may use your contact information to send you important updates, newsletters, product announcements, and marketing materials related to ZENCRM. You can opt-out of marketing communications at any time.

3. Information Sharing

3.1. Authorized Access: Your data within ZENCRM is accessible only to authorized users within your organization, as designated by your account administrator.

3.2. Third Parties: We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in delivering our services, such as hosting providers, payment processors, and customer support platforms. These service providers are contractually obligated to maintain the confidentiality and security of your data.

4. Data Security

4.1. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. This includes encryption, access controls, and regular security audits.

5. Data Retention

5.1. We retain your personal information for as long as necessary to provide our services to you and to comply with legal obligations. If you decide to terminate your ZENCRM account, we will delete your data in accordance with our data retention policy.

6. Your Rights

6.1. You have the right to access, correct, or delete your personal information held by us. You can exercise these rights by contacting our support team.

7. Changes to this Privacy Policy

7.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any significant changes will be communicated to you through the platform or via email.

8. Contact Us

8.1. If you have questions or concerns about this Privacy Policy or the handling of your data, please contact our Data Protection Officer at support@zencrm.cloud .

By using ZENCRM, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.